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F.A.Q

FREQUENTLY ASKED QUESTIONS
Do you have a question not answered below?
Head to Contact us and send us a message.
Expect a reply within 3-5 days of sending the message, we will do our best to respond.


Can I change my shipping address after placing an order?

Please be advised that your shipping address cannot be revised after the order has been placed successfully. 

Please check the address information is correct before placing your order to avoid unnecessary headaches.

How do I get Free Shipping for the products I've chosen?

Once your basket total is over £56.00 you will be entitled to receive Free Shipping.

How do I track my order?

After the warehouse ships your order, we will do our best to get your tracking number to you! Please be patient as some tracking numbers take longer than others to arrive. You can track your order on our website by clicking here

Please note: It may take 5 to 7 days for the tracking information to be updated by the shipping company and sometimes tracking numbers may change. If after 7 days you cannot get the tracking information of your order, please click here to let us know!


How long will my order take to get here?

Orders typically take between 3-5 days to process whereas deliveries take between 20-40 days with a maximum delivery duration of 30-50 days.

(We are in process of upgrading our shipping times for our community)

Our goal is to offer you the safest and most secure shipping options. Every day, we deliver to hundreds of customers, ensuring that we provide the very highest levels of responsiveness to you at all times.

Timeframe for order delivery
The time frame for order delivery is divided into two parts:

Processing time: Order verification, tailoring, quality check, and packaging.

All orders are sent for dispatch within 24 hours after the order is placed. The manufacturer processes the orders, which takes an additional 2–4 days, in some cases 7 days due to demand.

Shipping time: This refers to the time it takes for items to be shipped from the warehouse to the destination you have entered during checkout.

International Delivery usually takes about 15–30 business days. US orders are shipped by e-packet, which is a US Postal Service product.

Why don't I see the same deal on your website that i see advertised on Facebook?

Even after we stop our facebook advertisements, those posts are still shared by our fans. We can't stop this since it's the way Facebook works.

How do you determine your "compared to" prices?

We get these prices from our wholesalers or from competitor analysis.

Who is responsible for paying return shipping costs?

Returns are accepted if the received product is not as described, buyer pays the return shipping fee or the buyer keeps the product & agrees to a partial refund. we recommend using a trackable shipping service to ensure the return item is delivered correctly.

Where are my items coming from?

To save you money we ship our products directly from the manufacturer. These locations include the United Kingdom, United States, Russia and China. 

Will my items be sent in one package?

For logistical reasons, items will sometimes be sent in separate packages. Please keep this in mind when receiving deliveries. If you have any questions, click here

Please be advised: When contacting us; inappropriate messages will not be answered.